• NMS
  • Jackson, TN, USA
  • $30,000-$60,000
  • Base + Commission
  • Full Time

Health insurance : Dental : Vision : 401K opportunities : Wireless Discounts

Job Description

If you have a passion for customers and technology, you're in the right spot. As part of our Retail team, you'll help us bring our innovation into the world. It's a big job with lots of room to grow.

As a Retail Head Sales Coach (Store Manager), you will be expected to meet and exceed customer experience and sales objectives for store. Under the direction of the Area Supervisor, schedule employees, maintain inventories, conduct physical inventories, maintain store appearance and complete day-to-day paperwork as directed. You will also be responsible for the development, training and management of your retail sales team to ensure an extraordinary customer experience at all times.

Primary Responsibilities Include:

  • Fully accountable for store implementation of The AT&T Retail Promise
  • Fully accountable for execution of sales, service and customer experience initiatives in store
  • Meet and exceed assigned goals
  • Demonstrate the right customer
  • Consistently demonstrate excellent leadership and coaching skills
  • Create a work environment where motivated people can excel
  • Oversee Store floor experience Act as Floor General
  • Own Customer Coordination, Welcome and Wait Time process
  • Support Team and assist with customer transactions
  • Coach and counsel personnel on "opportunities"
  • Recognize positive performance against key metrics
  • Hold people accountable for poor performance
  • Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
  • Facilitate weekly personnel training/educational sessions
  • Resolve or escalate appropriately any billing or service issues
  • Responsible for Staffing & Scheduling
  • Instill & maintain a sense of pride and ownership in store appearance
  • Drive operational compliance of back office processes, procedures and policies
  • Ensure timely completion of required training to empower personnel to succeed
  • Required Skills & Qualifications


  • High School Diploma
  • BS/BA Preferred
  • Two years sales/customer service experience in telecommunications or retail industry
  • One year management experience
  • Excellent sales skills and demonstrated ability to meet or exceed performance standards
  • Ability to motivate and lead
  • Ability to work flexible hours, including evenings, weekends and holidays
  • Ability to operate a personal computer, wireless equipment, copier and fax
  • Apply Now

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